We have two beautiful shelties that require grooming every 6 weeks. Every time we have called Bonnie, she was so helpful getting our dogs in for grooming. We are so pleased with the job done on them. When my husband George brings them home, they are gorgeous and smell divine! I would recommend this facility as "top dog"!
Very displeased with the service I received here! First time using fluffy puppy, had to wait 30 minutes with the wash girl untill the owner/goomer showed up. My appointment was for 830 but my dog lily wasn't taken back untill 9. An hour after dropping lily off I decided to check and see how she was doing. When I walked in I saw my dog tied to the table as the wash girl was taking care of another dog in back. When the lady caught my eyes she simply said the owner ran to the bank! What!!She left my half cut dog on the table with not even enough leash for her to lay down.! When I picked lily up later I had asked the owner how long she left the shop for and she couldn't tell me a time. The owner then began to tell me that lily was giving her problems and bit the leash! My dog is a weird little thing but that's one think I know she would never do! As soon as I pick up the leash at home to take her for a walk, she runs to the leash and paws at it, begging for me to put it on her. So I know she lied to my face. I asked her twice how long she was gone for and she kept deflecting the question. On top of the rude attitude I was receiving, I came home to realize that lilys face isn't even. So if you want to pay 50$ for a 2 hour and 30 min hair cut, have a rude person lie and tell you your dogs not a good dog, and getting an uneven hair cut then this place is for you. I will never go back or recommend this place to anyone! EVER! Bonnie the owner seemed very condescending and was a noise in the air type of person. Doesn't seem like she wanted to Own up for her attitude or her mistake leaving the shop to go to the bank. Just a show dog lady, I don't believe that her customer service should be the front of her busines. Just trying to save good pet owners from making a huge mistake. DO NOT USE!
Sarah has groomed both of my small dogs and does a wonderful job. I have a shihpoo that I didn't have trimmed for a year and she did an excellent job making him look like a dog again and getting the look I wanted him to have! Prices are great too, quite a bit less than what I was paying for another groomer to just shave him.
Best people and very caring I won't take my dogs any where else.
I am new in the area and needed to find a groomer for my 15 year old very nervous Cockapoo I passed Fluffy Puppy and decided to give them a call. Sara was so accommodating and took William right away. I told her of my concerns and worries with him. She listened and paid attention to my requests. I like that the customer can look into the grooming rooms and see the dogs being groomed. When looked in all the dogs were happy with tails wagging. Except for one who was whining as the groomer blew him dry. She kindly was saying to him " you're okay. Don't worry. We are almost done" It really gave me peace of mind. When I picked William up two hours later he was groomed perfectly and smelled great. I was so happy. This is my new groomer!
Fluffy Puppy Grooming Spa is a US Point Of Interest based in Hamburg, New York. Fluffy Puppy Grooming Spa is located at 189 Buffalo St, Hamburg, NY 14075, USA.
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