I wouldn't trust a doctor to diagnose me without thoroughly assessing me. I wouldn't trust a mechanic to diagnose a problem with my car without even looking at the car. And I wont trust a plumbing company who is quoting me $4500 for a problem when they haven't even looked at a thing...
The next day we had another company come over and they found the problem to be a clog caused by baby wipes on tree roots!!! They snaked everything, sent a camera down, fixed the problem, AND gave us a warranty, all for around $200.
I normally never write reviews, but I was so appalled by this company that I felt it was necessary...I hope this review saves someone from a very unnecessary and costly repair!
We had a backed up drain in our basement and called superior plumbing. When the technician arrived he immediately began telling my husband that our problem was "most likely" caused by a broken trap and that he would be able send over a crew to have it fixed within the next day or 2 for "only" $4500. He told us they had been seeing that problem a lot due to the weather we've have this winter... Mind you he told us this as soon as he arrived before he even looked at anything! He then asked to use our restroom, came into our home and never took his dirty boots off, used our bathroom and didn't flush since we were having drainage issues. GROSS, I was appalled that a "professional" company would track mud/sewage into my home (mind you I have a toddler and a baby running around), use my toilet when we were having drainage issues and then not flush! He then went outside (never did go in the basement) simply looked down our sewage vent with his flash light and sure enough it was as he suspected, the trap was broken. He then came back into our home and tried to further sell us on the problem telling us not to call other companies for a second opinion, we obviously declined and will never call this company again!
Superior Plumbing is a US Plumber based in Hamburg, New York. Superior Plumbing is located at Hamburg, NY 14075, USA.
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