Was told that I would only need 50 for a deposit. When I went to pick up the car I had cash. Well according to the worker they don't take cash and do not advertise that. I had 60 in my account and all the cash on me. So I could not get the insurance but told the worker I wanted it and asked if they could put the charge through in about 20 mins after I ran to the bank. The worker told me it would be possible to delay it. No mention of bringing the car back in or anything. Other places allow you to pay at the end. Well I got hit by a hit and run and took the car back in. Was told I would have been required to bring the car back in for inspection if I wanted the insurance after a point and that they cannot delay the charge . Now I'm waiting for a manager because it is on my estimate. Was told I would recieved a call on Friday. Never got one. Mind you i made it clear that if he wasnt able to talk to a supervisor i still wanted a call by the end of husiness day on friday to inform me of that and he said absolutely. Call today and was told the guy left a note for when I called back that the manager would be in on Wednesday. Workers are not true to their word and customer service is terrible. Bith men i have spoken to have not followed through or have given incorrect information. I should not be effected by incompitent workers. Will not use hertz again. My boyfriend uses enterprise. They have wonderful service and don't lie when they mess up. On the other hand, car was nice but tires are not great for buffalo's winters.
Have been renting from Hertz for the Last Few Months for Business purposes, on average I keep the cars for 1 - 2 Weeks.....This is the first rental I've experienced a LATE FEE FOR KEEPING A CAR AN EXTRA WEEK......OK HERTZ....LET'S MAKE THE MONEY FOR THE RENTAL AND CHARGE YOU A LATE FEE OF $60 for keeping it an additional WEEK.......WHAT'S THAT!!
Hertz is a US Car Rental based in Hamburg, New York. Hertz is located at 5140 Camp Rd, Hamburg, NY 14075, USA.
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